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Are you an Atupri insurance policy holder or have you been an Atupri customer in the past? How would you describe your customer experience at this Swiss health insurance provider? Please share your experiences and opinions here.
Detailed customer satisfaction ratings as per surveys commissioned by moneyland.ch are included on Atupri product information pages. An combined customer satisfaction rating is showbn in the moneyland.ch health insurance comparison.
When I first came to Switzerland back in 2011, I took the time to visit the Atupri office in Zurich because it was the best deal for obligatory insurance at the time and I wanted to handle the signing process immediately in person rather than by mail.
The young lady at the desk seemed disinterested, told me I should just apply online, and half-heartedly explained that I couldn't apply there directly. I found that odd, considering I had taken the time to visit the office in person. The representative's conjured up customer service memories of my time in post-Soviet Russia. Since they seemed so uninterested in my business, I opted out and signed up with another insurer.
They may be a great insurer, but first impressions are everything :). I hope they will be able to change my mind someday.
