Customer Satisfaction Swiss Banks

Are there any statistics on customer satisfaction levels among Swiss banks?

Hi there,

Results vary between bank customer surveys.

A survey conducted by the University of Lucerne in 2017, for example, indicates that Swiss bank customers are generally satisfied with the service provided by their banks.

This survey contrasts public opinion on banks as presented by media. Most Swiss bank customers are satisfied with the service they receive from bank representatives and consultants, but criticize fee hikes and bank corporate cultures. Public opinion varies between banks.

A credit card customer survey conducted by moneyland.ch indicated a high level of customer satisfaction among credit card users.

Best regards from Moneyguru

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