Swiss Insurance Customer Satisfaction Survey 2026

Today, one can get insured against almost any risk. In Switzerland, personal liability insurance, household insurance, and car insurance are among the most popular insurance products. The representative Swiss Insurance Customer Satisfaction Survey from online comparison service moneyland.ch gives insights into customer satisfaction with Swiss insurance companies.

The results show that residents are satisfied with their insurance providers. Survey participants gave Swiss insurers an average rating of 7.8 out of 10 points. That translates into a “good” rating.

Top ratings for friendliness, bottom ratings for premiums

From the viewpoint of the survey’s participants, the friendliness of insurance company employees and customer service are the most satisfactory, with both receiving “very good” ratings. These two criteria have average ratings of 8.2 and 8.0 respectively. Consultation and quality of service follow close behind, with 7.9 points each.

Value for money (7.4 points) and costs and premiums (7.1 points) both garnered enough points for a “good” rating, but take the tail end compared to other criteria. “Many insurance providers have raised their premiums in the recent past. We have seen that trend with household insurance and car insurance, for example,” comments moneyland.ch insurance specialist Daniel Dreier.

Mobiliar has the most satisfied customers

A look at customer satisfaction ratings across insurance companies shows that Mobiliar has the most satisfied customers. Its average rating for overall satisfaction is 8.3 points, which translates into a “very good” rating for the Bernese insurance company. Other insurance providers with “very good” ratings are TCS (8.2 points) and Smile (8.0 points).